Privacy Policy.

Studio Sweat is committed to protecting your privacy. We comply with the New Zealand Privacy Act 2020 to ensure the security and confidentiality of your personal information.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.studiosweat.co.nz.

Personal Information We Collect

When you make or attempt to make a booking or purchase through our website, we collect certain information from you, including:

  • Name

  • Billing and shipping address

  • Payment information (including credit card details)

  • Email address

  • Phone number

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your bookings or purchases (including payments, invoices, and confirmations)

  • Communicate with you about your booking or purchase

  • Screen for potential fraud or security risks

  • Provide you with marketing communications, promotions, or updates when in line with your preferences

We may also share your personal information if required to comply with applicable laws, regulations, or lawful requests (e.g. court orders, subpoenas).

Third-Party Services

To deliver our services, we work with trusted third-party providers. Your personal information may be securely processed by these providers in accordance with their own privacy policies:

  • Fresha – for bookings and scheduling

  • Stripe and/or Square – for secure payment processing

  • Klaviyo (or Mailchimp, where applicable) – for email marketing and communications

We only share the information necessary for these providers to perform their services.

Data Retention

We keep your personal information for as long as necessary to provide our services and for record-keeping purposes, unless you request that we delete it.

Your Rights

As a New Zealand resident, you have the right to access the personal information we hold about you and to request correction, updates, or deletion.
To exercise these rights, please contact us at the details below.

Minors

Our website and services are not intended for individuals under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal obligations. Updated versions will always be available on our website.

Contact Us

For questions about this Privacy Policy, to access or correct your information, or to make a complaint, please contact us:

Studio Sweat
Email: sweat@studiosweat.co.nz

Studio Policy.

To ensure a smooth and restorative experience for everyone, we ask that you please take a moment to read through our studio policies below.

Cancellations & Rescheduling

We have a strict 12-hour cancellation and rescheduling policy. Cancellations made within 12 hours of your appointment, or failure to attend, will be charged in full.

Arrivals

Please arrive on time to make the most of your session. Arrivals more than 15 minutes late will unfortunately forfeit the appointment, and arriving 5–10 minutes late may result in a shortened session.

Wellness & Conduct

For the safety and comfort of all guests, we reserve the right to refuse service to anyone who is unwell or under the influence of drugs or alcohol. Studio Sweat maintains a strict no drugs, no alcohol, and smoke-free policy across all areas of the premises.

Hydration

Studio Sweat is a BYO drink bottle studio. We encourage you to bring your own bottle to refill at our chilled, filtered water tap.

Studio Respect

We take pride in maintaining a calm, beautiful environment. Any damage to studio property may result in a charge for the full replacement value of the item.